2023-08-12 12:20:23
In recent days, customers of alternative electricity suppliers have received exorbitant adjustment bills. Some intend to dispute it.
“I have just received a regularization invoice of 3051 euros!”. On social networks, many customers of alternative electricity suppliers express their astonishment after receiving their adjustment bill, which demands exorbitant sums, sometimes to 4 or even 5 figures. “We have been seized of many cases related to very high bills”, confirms to the Figaro Caroline Keller, spokesperson for the energy ombudsman.
Most of the time, the explosion of invoices is linked to “the renewal of fixed-price supply contracts, over three-year periods”, she continues. In other words, the suppliers are applying their new price list which will pass on the surge in prices to the markets in 2022.
Suppliers indeed evoke the explosion of their supply costs to justify these increases. Not enough to convince customers, some of whom are trying to create a collective to contest their invoices, underlines France info.
How to dispute an excessively high invoice
With France info, Caroline Keller indicates that suppliers must be transparent and clearly inform their customers at least one month before in the event of an increase in the invoice: “If they just send an email to say that the prices increase by 20%, we consider that the information is not correct”, she explains.
On its site, the energy ombudsman reminds that in the event of a complaint related to an excessively high bill, a customer must first contact the customer service of his supplier. If there is no response within two months or if the response does not satisfy him, the customer may contact the energy mediator within a maximum period of ten months.
If the dispute file is deemed admissible, a mediator’s representative seeks an amicable agreement between the supplier and the customer. The amicable agreement or the recommendation is then communicated within 90 days to the two parties who may or may not follow the opinion of the mediator. If the client rejects it, their last option is to take legal action.
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