Online shopping: Problems faced by online retailers with returns

2023-11-20 10:46:50

– Almost 500 francs for free: How online retailers are trying to avoid returns

Many furniture shops offer free returns for a month or even a year. Since this is anything but profitable for the providers, almost absurd situations sometimes arise.

Published today at 11:46 am

Large furniture is no longer only bought in stores, but increasingly also via online shops.

Symbol photo: Anke Doerschlen (Plainpicture)

The joy is great, the new sofa is finally being delivered to the new apartment. If ordered online, it will be delivered to your room by the postal logistics department. It’s quickly unpacked, but then disillusionment follows. It seems too heavy for the room, is too big, and almost crushes the rest of the furniture. What now? Just keep the sofa and somehow get used to it? But no, there is an easier solution.

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