One of 322 open Sales & Membership positions currently listed on SportsCareers is an entry-level role that requires working evenings, weekends, holidays and event nights: the SAFC Member Account Representative opening at Spurs Sports & Entertainment, which TeamWork Online posted for the organization that runs the San Antonio Spurs, Austin Spurs and San Antonio FC.
TeamWork Online reported that the position provides dedicated service to San Antonio FC Season Ticket Members, supporting member satisfaction and retention while serving as the primary point of contact for account inquiries, benefit fulfillment and ongoing relationship management. The role supports renewal and upsell opportunities through proactive outreach and responsive problem resolution, maintains accurate member account records, and collaborates with the Membership Services Manager on member events and service improvements to contribute to a positive and consistent member experience.
SportsCareers categorized the opening among 153 entry-level positions out of the 322 total Sales & Membership roles currently available on the platform, noting that while 123 of those listings include pay information, this particular posting does not disclose compensation figures.
The Daily Work of a Season Ticket Liaison
The representative serves as the first voice members hear when they call, text or email, managing inbound and outbound member communications in accordance with established communication standards. They resolve inquiries and concerns through active listening, timely follow-up and appropriate solutions consistent with service procedures and policies, while proactively assessing member needs to identify appropriate upsell opportunities and support retention and touchpoint goals.
Record-keeping forms the administrative backbone of the role: the representative maintains accurate records of member interactions, processes account requests and verifies financial and account information for accuracy. Event planning adds a collaborative layer, requiring partnership with the Membership Services Manager to plan and execute member events, including venue research, themes, vendor coordination and hospitality arrangements.
The position also demands gathering and communicating member feedback and service trends to the Membership Services Manager and relevant departments, using that input to recommend concrete improvements to the fan experience. In every interaction, the representative must demonstrate alignment with SS&E’s core values and mission, collaborating with internal and external community members and demonstrating ongoing development.
A Three-Team, Three-Venue Operation
Spurs Sports & Entertainment, the employer behind the posting, owns and operates the San Antonio Spurs of the NBA, the Austin Spurs of the NBA G-League, and San Antonio FC of the USL. The organization manages day-to-day operations of the Frost Bank Center, Toyota Field and the STAR Complex. With a workforce exceeding 1,000 employees, SS&E describes its people as its greatest asset and aspires to provide meaningful work while fostering an inclusive culture for its entire employee base.
The organization frames its mission as working in service of something bigger than a single game or concert, harnessing the power of sports and entertainment to create moments that excite, memories that endure and connections that strengthen the community. Employees are expected to live the values of Integrity, Success & Caring day-to-day in what they do.
What Candidates Need to Bring
TeamWork Online listed a bachelor’s degree from an accredited four-year college or university as the educational baseline, paired with one to three years of customer service or sales experience. Proficiency in Microsoft Office applications including Word, Excel and PowerPoint is required, alongside strong organizational skills with the ability to prioritize and manage multiple responsibilities simultaneously.
The posting emphasizes excellent verbal and written communication and interpersonal skills, plus the ability to demonstrate professionalism, tact and diplomacy when interacting with members and colleagues. Strong active listening, problem-solving and conflict resolution skills are essential, as is the ability to build relationships and positively influence others in high-pressure environments.
The flexibility requirement stands out among the qualifications: the representative must work flexible hours including evenings, weekends, holidays and event nights. Experience with Archtics or CRM systems is preferred, as is bilingual proficiency. SS&E explicitly notes that candidates who do not have experience in every single listed bullet are still encouraged to apply.
The organization states that employment is “at will,” meaning either the employee or SS&E may terminate the relationship at any time, and identifies itself as an Equal Opportunity Employer. The posting clarifies that essential functions listed must be performed with or without accommodations, and that nothing in the description constitutes a contract of employment or a guarantee of employment for a specific duration.
Applicants Face Missing Salary Data and Complex Application Steps
Of the 322 Sales & Membership roles SportsCareers tracks, 123 list pay, but this SAFC Member Account Representative position is not among them, leaving prospective applicants without salary information before they commit to the process. To be considered, candidates must click “Apply Now” and then fully complete the application process on the follow-up screen, according to TeamWork Online.
