Salt, Sunrise UPC and Swisscom customer service declines

What are the customer services of Salt, Sunrise UPC and Swisscom really worth? Picture: Bing.

Salt, Sunrise UPC and Swisscom did not really make a splash this year on the occasion of the publication of the customer service test carried out by the specialized magazine Connect. The three operators lost feathers over a year. If Salt remains in 2023 in the “very good” category. Swisscom is ahead of Sunrise UPC this time, without celebrating since the “duopoly” has gone from “excellent” to “very good” in 12 months.

As many have observed, Sunrise UPC has fallen sharply: it has fallen by 14 points in one year to a total of 462. As for Swisscom, it has fallen by 9 points to 466. 16 units at 429 points, while remaining in the very good category. This is the most marked counter-performance. That said, once again, Swisscom, Sunrise UPC or Salt, it’s a bit of the same thing, since they are all in the same “very good” category. According Connect…

Salt, Sunrise UPC and Swisscom all “very good”

Incidentally, the German magazine writes globally: “The Swiss once again win the prize in the comparison, Germany, Austria, Switzerland (DACH): the three network operators have obtained the mention “very good ”. Network quality and service have been at the top of the DACH space in Switzerland for years”.

Regarding waiting times, Salt does the best with 1:08 minutes. Making progress in this area, Sunrise UPC comes second with 1:34 minutes. Finally, Swisscom has made great efforts to reduce the time wasted on the handset from 2:35 minutes to 1:34 minutes. All detailed results are available here and those of 2022 at this address.

Swisscom regains its 1^re place

Overall, Swisscom certainly achieved a result slightly lower than that of the previous year, but above all was able to regain its first place ahead of Sunrise with a three-point lead. The quality of advice also suffered at Salt. Gaps emerged in technical topics, services, and hardware issues.

My comment? The further we go in time, the more the difference between the three Swiss operators seems minimal, both in terms of network quality and customer service. Under these conditions, while Swisscom is visibly considering raising its prices further, according to this article from 20 Minutesdo not hesitate to play the competition!

Xavier Studer