Samsung Electronics (005930)’s drum washing machine damaged during washing due to a defect in tempered glass continues. Due to a series of recent washing machine damage accidents, Samsung Electronics has been carrying out extensive free repair and replacement of the product since the 18th, and additional damage cases are emerging, causing controversy.
On the 20th, a post posted by a couple on the online community Bobae Dream became a hot topic. Attached to the post were several photos of the tempered glass on the washing machine cover shattered and shards of glass scattered throughout the laundry room.
The author of the post, a newlywed couple in their 4th month, said with a photo of the damaged washing machine, “I got married in early May and moved in comfortably with Samsung Electronics’ latest home appliance model, but I’m exhausted.” “If the washing machine is damaged, the laundry room If there were people there, how badly they would have been hurt…”
Various comments are running on the post, such as worrying about the safety of the author by saying, “Are there any injuries?” or praising LG Electronics, Samsung Electronics’ home appliance competitor, by saying, “So, home appliances are LG”.
Currently, Samsung Electronics and Samsung Electronics Service, a service center, are offering a free replacement service for the glass door of the drum washing machine in question.
Samsung Electronics said, “There have been cases in which the door tempered glass of some models of drum washing machines came off due to poor adhesion. will be provided.”
The subject of free repair is products manufactured in Korea from September last year to May of this year. The first 7 digits of the 10 digits of the product number are models that start with ‘WF24A95’ (excluding WF24A9500KV), ‘WF24B96’, and ‘WF25B96’. The number can be found on the energy efficiency rating label on the front of the washing machine.
Samsung Electronics plans to replace not only the tempered glass, which is at risk of breakage, but also the entire door of the washing machine where the glass and the glass frame are combined.
Samsung Electronics said, “We sincerely apologize for causing inconvenience and concern to our customers. We will do our best to minimize customer inconvenience and damage.”
Send articles on social media