Tuesday, October 3, 2023 – 9:42 pm
Sharjah, 3 October / WAM / The percentage increase in incoming calls to the Sharjah Call Center of the Sharjah Government Media Office during the first half of this year increased to 45% compared to the previous year.
Engineer Khalid Omar Al Naqbi, Director of the Sharjah Contact Centre, said that the rise in the received communications index reflects the centre’s continuous development efforts, pointing to the cooperation and partnership programs in outsourcing the contact centers of institutions in the Sharjah government in the public services sector of the Sharjah government, which comes within the center’s plans to support government agencies in the emirate. Sharjah, which requires quick response, dealing with calls and inquiries, and understanding the customer’s needs.
He stressed the keenness of the Sharjah Contact Center to develop the work mechanism of the Operations Department team responsible for answering incoming calls, collecting information, updating and issuing reports to government agencies contracting with the centre, and enhancing cooperation and exchanging opinions and proposals with government departments to develop the system of services provided to the public, in addition to involving customer service employees in workshops. And specialized training courses in the call center sector to improve the quality of performance.
Al Naqbi added that the center, whose plans and programs are in line with the accelerating growth of the Emirate of Sharjah and developments in government services, focuses on providing integrated solutions with high quality, pointing out that a team has been allocated to work hand in hand with government agencies in the emirate to serve the public in record time, and the development of the work mechanism of the team responsible for responding to questions. Reports submitted by the public, to be delivered to the competent authority for follow-up and implementation.
The Sharjah Contact Center continues to work on a 24/7 system to receive customer communications around the clock, 7 days a week and on official holidays via multiple means of communication, which contributes to providing more support to government institutions and their directions in enhancing their communication with members of society and identifying their needs, which is reflected in the quality of communication. the job.
The Sharjah Contact Center of the Sharjah Government Media Office is the main pillar and first gateway to the government services information bank in the Emirate of Sharjah, and provides information on services provided by government agencies in the emirate to more than 400 government agencies in various regions of the emirate.
The center answers public inquiries related to the most prominent events, activities, offers, and most prominent tourist destinations, through an integrated package and a diverse communication system that facilitates customers’ access to information in the easiest ways and in record time, and responds quickly to various inquiries, so that the center enhances its effective role in supporting the development efforts of the Emirate of Sharjah.
The center receives inquiries through multiple communication channels (toll-free number 80080000 from inside the country and 009719208333 from outside the country, SMS 3935, email Sccinfo@contactshj.ae, and social media Sharjahcontactcentre
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