The two Gatineau residents are co-owners of their VR. Whether in Florida or Mexico, they have become accustomed to storing their vehicle during their stay.
We must use [obligatoire, selon la loi] the Mexican plate to ride where you want to go. When we come back to the United States, we have to use our Quebec plates
explains Mr. Latreille.
However, after being registered on the new online platform SAAQclic, the vehicle did not appear in their respective files.
Ms. Faubert says she spent more than three hours on the phone in the hope of finding a solution with a representative of the Société de l’assurance automobile du Québec (SAAQ). But nothing came of it.
VR on line […]. Elle [la personne au téléphone] told us we had to do this in person. But we’re not here, what should we do?”,”text”:”We were told that by being in co-ownership, we can’t discount our RV online […]. Elle [la personne au téléphone] told us we had to do this in person. But we’re not here, what should we do?””>We were told that by being in co-ownership, we cannot deregister our VR on line […]. Elle [la personne au téléphone] told us we had to do this in person. But there, we are not there, what should we do?
asks Madame Faubert.
SAAQ, then come back here”,”text”:”In other words, she told us to get on the plane, go to the SAAQ, then come back here””>In other words, she was telling us to get on a plane, to get to the SAAQ, then come back here
outbids Mr. Latreille.
The couple therefore asked their daughter to go directly to a point of service of the SAAQ. : “It’s inconceivable, it’s going to take hours. I’ll make an appointment””,”text”:”She introduced herself and she said to us: “It’s inconceivable, it’s going to take hours. I’ll make an appointment”””>She introduced herself and she said to us: “It’s inconceivable, it’s going to take hours. I’ll make an appointment”
continues Ms. Faubert.
Another downside: the date of the meeting is set for April 15; the couple must return to Gatineau on April 3.
Not an isolated case
Richard Latreille affirms that the case of his spouse and him is far from being isolated. We know people in Florida who are in the same situation.
he assures.
Indeed, Sylvie Gadbois, a Quebecer originally from the south of Montreal, is also co-owner of a VR with her spouse. In January, they decided to visit Mexico.
As they prepare to return home, like Richard Latreille and Christiane Faubert, Ms. Gadbois is not able to tackle her VR.
Christiane Faubert and Richard Latreille have been in Mexico since November 15.
Photo: Courtesy: Richard Latreille
In a written response from the SAAQ, of which Radio-Canada obtained a copy, the Crown corporation replied that records can only be created using the driver’s license number held by a person and if the vehicle is not registered in the name of either of the two respective owners, then the latter will not appear in none of these
.
In other words, Sylvie Gadbois does not have there is currently no way to be able to do this remotely at this very moment, given that all of our online services, including discounting and obtaining exemption certificates for winter tires, are only accessible by “SAAQclic” files
.
Ms. Gadbois said she was outraged by this response.
A few days ago, the Minister of Transport and Sustainable Mobility, Geneviève Guilbault, announced a 90-day reprieve for drivers who have not been able to renew their license because of setbacks from the SAAQ.
Sylvie Gadbois hopes that a similar measure will be granted to ” snowbirds stuck abroad.
We are waiting for a concrete solution. What Minister Guilbault gave is good, but it doesn’t help us
she says.
« We will have no choice but to take the road. We have 183 days outside Quebec. Are we going to lose our health insurance cards? Are we going to cross [les frontières] without glitch? It has a lot of impact. »
In the event that they would not be able to land their respective recreational vehicles, Richard Latreille, Christiane Faubert and Sylvie Gadbois hope above all that the CAQ government will be able to help the “ snowbirds who want to return to Quebec to cross the United States in peace.
Send a request by email
In a written response sent on Monday, the SAAQ invites customers who wish to deregister a recreational vehicle with multiple co-owners and who are located outside Quebec to write to the company by email at: [email protected] (New window).
The subject of the email should read as follows: Deregister a recreational vehicle in co-ownership
specifies the SAAQ.
The SAAQ also asks to indicate in the message all the names of the co-owners who appear on the registration certificate of the vehicle and a valid telephone number outside Quebec so that employees of the company can reach the author.
To deregister a vehicle that is not co-owned, we continue to direct our customers to SAAQclic
adds Geneviève Côté, spokesperson and public relations officer at the SAAQ.
With information from Rosalie Sinclair