The repercussions of the winter storm are still being felt at Montreal-Trudeau airport, where travelers do not hide their frustration on Sunday.
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“We are from the United States. What I have just experienced is the Third World! Third World! I will never travel with Air Canada again, it’s over! he exclaimed an American.
Many deplore the slowness of Air Canada’s customer service when they wish to contact an employee to move a flight or obtain a refund.
Faced with the chaos that has reigned for several hours, passengers are getting impatient and do not hesitate to make their point of view known regarding customer service.
“It’s a big frustration, we are very disappointed with the customer service. We are really left to ourselves, abandoned, ”lamented a traveler.
“I did the line for 3:30am. Got here around 5am, and instead of seeing customer service agents, I was shocked to see only phones, talking to someone who doesn’t exist,” said another airline customer.
Montreal airport officials remind travelers to check departures and arrivals before arriving on the scene.