2023-04-23 00:02:14
Presented a few years ago as a communication medium in decline with regard to new digital tools, the traditional telecom station is still positioned as one of the most popular productivity tools for companies and their employees. But how to explain this constant and growing interest in desk phones and how do they continuously adapt to the new expectations of professionals?
When a call makes it possible to communicate more effectively
The rise of digital within companies has given rise to multiple digital tools such as electronic messaging, chats, collaborative spaces, etc. If all these tools have a certain interest, they sometimes come to complicate the communications between the teams. Indeed, not all of them use the same solutions, especially for videoconferencing solutions for example.
This can impact the quality of the user experience and hinder the sharing of information. On this point, next-generation office telephony provides a concrete operational response and allows users to communicate simply and quickly: no latency, audible and quality communication, possibility of creating conference calls with several participants, etc.
A simplified connection with the components of the company’s information system
Notable points in the evolution of the Telecoms market include the end of the copper network for transporting telecommunications and the rise of IP telephony. Today, office telephony is no longer isolated. Connected to the company’s Information System, it offers new possibilities which now make it truly indispensable.
Indeed, office phones now benefit from all the connectors necessary to be connected to the IS and its applications: management solutions, CRM or even videoconferencing applications such as Zoom or others. In fact, the desk phone becomes a reference terminal for making calls and more generally for carrying out all of its professional communications.
The use of accessories for better comfort
Finally, desk phones are not just limited to terminals. Their appeal is also explained by the multitude of accessories that can complement them and therefore contribute to their attractiveness. In this context, we can notably mention audio headsets or portable teleconferencing devices (octopuses).
These different elements explain why office phones will continue to position themselves as long-term essentials for businesses. Indeed, in constant evolution, they integrate all the new functionalities expected by employees and guarantee a quality user experience. In the end, they are one of the means most appreciated by professionals.
Noémia DOMINGUES, Channel Manager France at Snom
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