To start the winter, Peeter Donné wanted to install a new pellet stove in his house. The Genkois therefore turned to the H&F company. “When the man came to install my old stove, he made a good impression on me. That’s partly why I ordered a new one from him in April. I immediately paid an advance of 2,300 euros, ”says the man at Belang van Limburg.
Installation is scheduled around the construction holidays. Except that today, Peeter still has no trace of his pellet stove at home. “The evenings are getting longer and colder. It still hasn’t been delivered. “Problem, the company no longer gives any sign of life. Website closed, store closed… The company seems to have moved.
Only the Facebook page testifies to a still active society. The Flemish newspaper was therefore able to discuss with the director’s daughter who, however, did not provide any information on Peeter’s order. A story far from unique since a dozen other people would be in the same situation.
Have they been scammed? The manager says no in a brief response to Belang van Limburg on Messenger. “I am a small independent with my daughter. I fell very seriously ill in July and am still in rehabilitation. The manager cannot be reached by phone, so customers have to make do with this answer for now. “We ask customers to understand that my dad is sick. When will they have news? For further comments, I refer you to my father,” the daughter adds.
Sufficient ? Not really. They decided to file a complaint with the police.