The human team made up of 13 optionalspecialized in pediatrics, Villalba General University Hospitalhas won the BiC award in its category, after pursuing it for several years.
After being nominated four times for the award, the head of this leading service, Roi Piñeiro Perezis proud of his team: “What are we going to say!, it is an award of excellenceWe are very happy to receive this recognition for our service and our practice and daily struggle with which we try to do things as well as possible, always following the latest scientific evidence”.
patient care
“One of the virtues of the Quirón group is the treatment of patients, in this case also their families, one of our greatest advances is a instant messaging system with patients for outpatient consultations, which allows us to be closer to parents and any concerns they may have. In pediatric emergencies we also have this”, explains the head of service.
The specialist acknowledges that thanks to these web dialogues they can make follow-up easier: “Parents can send us their doubts and, to help us in our assessment, also share photos and videos with us. With all this information and if the symptoms persist, we respond and send them back to the hospital,” says Piñeido, who also ensures that this computer service has the approval of professionals and users.
“Restricting face-to-face attendance until it is absolutely necessary allows patients not to have to leave their homes”
Roi Piñeiro Perezhead of the pediatric service at the General University Hospital of Villalba
“The pandemic accelerated all this, but from before We already bet on non-face-to-face services”, affirms the specialist, who also considers that medicine is a sector that cannot get away from these new technologies. “Restricting face-to-face attendance until it is absolutely necessary allows patients to do not have to move from their homes. Parents are happy with this tool”, says Piñeido.
In addition, this system allows sharing the results of complementary tests with patients. “Must bet on these services, which does not mean abandoning face-to-face, but managing more communication options with which to continue developing in a world that is increasingly digital. The evolution of these new technologies and medicine must always go hand in hand”, he concludes.
Relive the Bic 2022 awards gala…