Uber expands partnership with public safety agencies to accelerate emergency response

2023-06-16 18:20:00

Update (06/16/2023) – by DT

A Uber announced this week the expanding its cooperation program with public safety bodies to expedite responses to potential emergencies during races. The initiative has now reached the state of Amazonasin the North region of Brazil.

The company signed a technical cooperation agreement with the Secretariat of Public Security of Amazonas (SSP-AM) which provides for the integration of the application’s “Call the Police” button with the state’s Integrated Security Operations Center (Ciops).

It is worth noting that Ciops do Amazonas brings together institutions involved in responding to emergencies in the area of public safety and the defense of citizenship in the same location, via the 190 telephone number, according to the SSP-AM.

According to Uber, this initiative, a pioneer in the North of the country, uses the location signals available on cell phones and used in app navigation to determine the positioning of devices in a much more accurate way.

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In addition to real-time location, authorities have access to travel details as soon as the “Call Police” button is pressed. Information such as the license plate, make, model and color of the vehicle, driver and user names, as well as the telephone number are displayed.

Integration with 190 in Amazonas is the third across the country. At the moment, the tool already works in the states of Maranhão It’s from Rio de Janeiro. Uber’s expectation is that this integration will be expanded throughout Brazil over the months.

Original text (01/06/2023)

A Uber announced this Thursday (1st) that the Platform users and drivers in Maranhão now have the integration of the application’s “Call the Police” button with the state’s Integrated Security Operations Center (Ciops).

The technological integration was implemented after the signature of a cooperation term between the Secretariat of Public Security of Maranhão and Uber, in February of this year, for the proper sharing of data in real time in customer service.mergencies.

From now on, every time a passenger or driver uses the button to call the police through the app, the emergency service will automatically receive real-time location and information about the trip in question.

According to Uber, police authorities learn the route, location and data of the vehicle, user and driver. This allows for a faster and more accurate response from the police force in cases of criminal action.

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The new tool uses the location signals available on cell phones and used in the application’s navigation, including GPS and Wi-Fi points, to determine the positioning of devices more precisely, according to the company.

O Maranhao it is the first state in the Northeast region and the second in the country to provide the service. O Rio de Janeiro was the pioneer. A Uber’s expectation is that the option will be expanded throughout Brazil, in cooperation with local state authorities.

“Making vehicle and user data, and especially the geolocation of the call, arrive directly on the operator’s screen is a way in which our technology can help security forces to provide an even faster and more efficient response, helping to make safer trips,” said Leandro Segalla, Public Safety manager at Uber focused on relations with police authorities.