The Transportation Superintendency (Supertransport) launched a formal investigation against the new airline Ultra Airafter at the end of March the company Avianca Group He denounced before the authorities the offer, by this new low-cost airline, of flights without having the operating slots by the Civil Aeronautics (Aerocivil), known as slots.
This Thursday, May 5, 2022, the Superintendence of Transport issued resolution 1419, signed by the Director of Investigations for the Protection of Users of the Transport Sector, Alex Eduardo Herrera Sánchez, a document that records two conducts to be investigated by the control body.
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The first is the alleged spread of false which is prohibited according to articles 29 and 30 of Law 1480 of 2011, or the Consumer Statute since, according to the resolution, Ultra Air allegedly misled or deceived users of the air transport service, creating false expectations with the announcement, on social networks such as Instagram and Linkedin, of authorized destinations when it did not yet have the relevant permission to carry out such activity.
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At the same time, the second behavior that Supertransporte began to investigate in depth is the alleged breach of articles 2 and 6 of Resolution 1582 of 2012 of the Civil Aeronautics, which provide the conditions in which the information must be provided to users.
“The airline Ultra Air SAS would have provided information on the sale of flights on its web portal that would not correspond to the reality of the service offered, insofar as it would not have authorized slots -time slots-“, it is warned in one of the sections of the resolution.
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In this regard, it states that, under this understanding, Ultra Air SAS would have provided users of the air transport service with information that is not real, truthful, sufficient, verifiable and suitable on the sale of flights for the Winter 21 and Summer seasons. 22, since not having a slot (time slot) previously assigned, could not execute the transport service in the terms offered.
“It is up to determine in this administrative investigation, if said airline, has deployed such behaviors and if for its cause, has violated articles 2 and 6 of Resolution 1582 of 2012”, explains the resolution.
Regarding the investigation for misleading , the document indicates that, if Ultra Air is found responsible, this company could receive a fine between 1 and 2,000 current legal minimum wages, that is, up to 2,000 million pesos at prices of the year 2022.
And, for the second charge to be investigated, the fine to apply, if responsibility is proven, is 11,093 units of tax value (UVT), that is, more than 421 million pesos in 2022.