As stated on the website of the 6 main Isapres in Chile, they have in-person service hours at their branches, only until 2:00 p.m., similar to banks. According to Internet users, this time slot was not the same a few years ago, and it limits them when carrying out some important procedure. For this reason, a bill was presented in Congress so that these entities compulsorily attend -in person- until 6:00 p.m., on business days.
In the midst of criticism of the health system in Chile and the terms of agreements between private clinics and isapresnow there are new inconveniences reported on the Internet by users, specifically by the office hours of these entitiesthroughout the country.
It turns out that face-to-face branches, for some time now, They are open only until 2:00 p.m.something similar to what banks do, and which, according to clients, limits them to when they want to carry out procedures related to their health.
This act even motivated a bill so that the isapres deliver their services in a running schedule and in person, between 9:00 a.m. and 6:00 p.m., during business days.
Users react annoyed by Isapres opening hours
During the last few weeks, some users of Social Security Institutions, better known as IsapresThey expressed their annoyance at the office hours to the public. Specifically, because they work until 2:00 p.m., like a bank.
The allegations of the clients, manifested mainly on Twitter, can be confirmed through the website of each of the 7 Isapres that work in Chile.
Thus, Consalud, Cruz Blanca, Colmena, Nueva Masvida, Banmédica and Vida Tres, inform on their respective Internet sites that customer service, in person at their branches, is only until 2 in the afternoon. While the opening fluctuates between 8:30 and 9:00 hours.
Only Isapre Esencial, which has a branch in the Metropolitan region, affirms that its hours are extended until 5:30 p.m.
The #Isapres with derisory schedules.
From 08.45 to 14.00 in person.
Everything to avoid paying reimbursements or medical licenses. Virtual platforms are useless and even if one uploads all the documents. They say they don’t have them and thus lose one as a customer.@SuperDeSalud
Who takes care of us??????? pic.twitter.com/gBTqH9sQBe— C o n s u e l o (@Consolll) October 12, 2022
When the #superintendenciadesalud Will it modify the hours of attention for the isapres? It is not possible that they are still working until 14:00. @ministeriosalud
— Carola (@cafegola) May 9, 2022
like this or more scratch @NuevaMasvida_ Affiliates outside of those hours are left without any option to buy bonuses or do paperwork at the only branch in #Concepcion there is no sale of bonds online and the call center does not provide solutions @SuperDeSalud but to upload the plans are agile pic.twitter.com/woYueayIqP
— Monica Reyes Poblete (@comunicamr) November 15, 2022
Bill seeks to regulate the hours of the Isapres
In this regard, on October 24, a petitioner appeared in the Chamber of Deputies bill which establishes that the Isapres must have public service hours from 09:00 a.m. to 06:00 p.m.in person.
The motion seeks to modify Decree Law 2,763 and Laws 18,933 and 18,469, to regulate the moments in which these Social Security Institutions resolve the face-to-face consultations of their affiliates.
The project, which is still in the Health Commission of the Lower House, establishes that the “Pension Health Institutions (Isapres) must maintain a schedule of attention to the public in person, which will work from 9:00 a.m. to 6:00 p.m. 18:00 hours running.”
What alternatives are there for those who cannot go before 2:00 p.m.?
With respect to opening hours in its face-to-face branches until 2:00 p.m., BioBioChile communicated with the 6 Isapres mentioned to ask for the reason for this time slot.
In the same way, they consulted what are the alternatives that each one delivers so that their clients can do their paperwork, after 2 in the afternoon. However, at the close of this note and more than 48 hours after asking, none issued a response.