What to do if the Screen Distance feature doesn't work [iPhone e iPad]

2023-12-10 19:30:00

The resource Screen Distance (Screen Distance) arrived with iOS/iPadOS 17. With it, you can prevent your eyes from getting tired when holding your iPhone or iPad too close to your face — with warnings that appear on the screen to tell you to move away.

Despite the benefits, you may face some problems when using it in practice — which can occur for a variety of reasons.

Therefore, we have put together some tips to help you in these situations!

Despite being a feature of iOS/iPadOS 17 (which is available on several iPhone models), it only works on devices with a TrueDepth camera — responsible for Face ID.
Check whether the function is actually activated by going to Settings » Usage Time » Screen Distance.
Disable and enable the feature once more if it is already on.
The Screen Distance feature is only activated when the iPhone/iPad detects that you hold the device less than 30 centimeters away from your face for some time (at least two minutes).
Check that the TrueDepth camera is not being obstructed by film, cover or dirt.
Check that your face is not obstructed.
Reset Face ID (in the feature settings), register your face once more and check if it works.
Turn off Assisted Access by going to Settings » Accessibility » Assistive Access.
Restart your iPhone or iPad.