What to do if you are having problems with Bluetooth [iPhone, iPad, Mac, Apple Watch e Apple TV]

2023-05-02 10:00:00

the component Bluetooth it’s present on virtually every device we use, be it an iPhone, iPad, Mac, Apple Watch or Apple TV. With the technology, it is possible to connect to other devices wirelessly, whether to listen to music, transfer files or pair an accessory, for example.

Despite such ease, it is not uncommon to see people out there facing the most diverse problems with this connection. So, below are some tips that can solve these problems.

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Make sure the accessory or peripheral you want to connect is close to the device. The maximum Bluetooth range is about 10 meters.
Manually deactivate Bluetooth in the device’s settings and activate it again.
Make sure the Bluetooth device is fully charged and try connecting again.
Check if the product is compatible with Apple’s operating systems — some specific mice or keyboards, for example, are for exclusive use in the Windows world.
If the peripheral in question (such as a mouse or keyboard) can also be used via a cable, physically connect the device to verify that the device is actually working.
If you previously connected the accessory to a device (iPhone, iPad, Mac, Apple Watch or Apple TV), try unpairing and connecting again.
Contact the manufacturer of the product you want to connect to the Apple device to verify that there is not a more specific problem.
Test connecting other Bluetooth accessories to see if the problem is with a specific product or if the issue is occurring with the Apple device.
Restart your iPhone, iPad, Mac, Apple Watch or Apple TV. Then try again.
For Macs, try resetting Bluetooth.
On iPhone or iPad, reset Network Settings. This can be done by going to Settings » General » Transfer or Reset iPhone [ou iPad] » Reset » Reset Network Settings.

If problems persist after following the steps above, contact Apple to have your device evaluated. You can do this by calling 0800-761-0880, through the website or through the Support app, available on the App Store.