WhatsApp beyond personal conversations present in the work world

WhatsAppthe popular platform with more than 15 years of operation and a base of users that exceeds 78 million in Mexicohas been adopted as a key tool in the workplace.

According to the National Survey on Availability and Use of Information Technologies in Homes 2022 of the INEGI, the 96.1% of young people who use the internet interact on social networks, being WhatsApp the most popular with 31.3 million of users.

In fact, according to Luis Alberto Gómez Alvarado, coordinator of the Specialties in Senior Management, Human Resources and Marketing of the Faculty of Accounting and Administration (FCA) of the UNAMsaid that this tool has traditionally been associated with personal and family communicationsits application in work environments is on the rise. According to the academic, this allows a faster and more efficient communication.

work WhatsApp WhatsApp continues to be the most popular tool (Photo: UNAM)

“Groups are used to maintain communication in specific areas or projects, and even managers and bosses can receive detailed reports or monitor activities in different areas”

— Luis Alberto Gomez

Avoid being invasive

The UNAM academic highlighted that During the pandemic, WhatsApp has proven to be an invaluable tool To keep the communication direct with work teams.

Its advantages include greater agility in communication, the ability to correct and transmit erroneous messages, and the ease of sharing files of all typesThe how photos, PDF, videos, documents y voice notes.

Technology advances and gives options, it depends on each person if they take them and how they use them (Photo: UNAM)

However, he said that its use in Work environments also pose challenges. It is important establish operating standards for prevent it from being invasive and delimit the times in which messages can be exchanged.