Archyde.com Commerzbank and its online branch Comdirect are causing unrest among customers with incorrect tax deductions on investment income. Due to a technical error, customers would be burdened with excessive tax deductions, the bank admitted on Friday in response to a Archyde.com request. “Affected are customers of Commerzbank and Comdirect in the four-digit range.” The cancellation of incorrect bookings is ongoing. The automatic re-billing will take place at the beginning of next week.
In some cases, taxes of over 5,000 euros were deducted for interest of a few euros, as can be seen from account data viewed by Archyde.com. Users in Internet forums such as the Comdirect community also complained about it. “Receive a dividend of EUR 18, comdirect calculates EUR 2,500 with capital gains tax from that!?”
Another investor said he received a charge of over $ 200,000 in lieu of a credit. In the Comdirect Internet forum, a moderator said: “We very much regret the error in the tax calculations and apologize in all forms. There is no question that such a mistake, with its sometimes extreme effects, must not occur, but unfortunately it happened anyway. “
Due to incorrect postings accounts were apparently pushed into the red. However, the bank denied that new investments were not possible. “The customers were able to act, and in a few cases trading was made possible by a corresponding disposition.” In the forums, users complained that they could no longer withdraw cash from their checking accounts at the machine and could no longer pay with their EC cards.
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