This Thursday afternoon, clients of Falabella Bank reported having several difficulties when using their products.
Through social networks, from around 7:00 p.m., several Internet users reported having problems make payments with your cardsaccusing that at the time of making payments in storestheir cards were rejected or returned an error, but the amounts were still being deducted from their accounts.
I went to the supermarket to buy and at the moment of paying I found out that the @Banco_Falabella has problems (again)
— Camilo Fernando (@thecamiloben) October 6, 2022
@Banco_Falabella I made the supermarket bill payment and my card was rejected twice, I tried to withdraw money from the ATM and it threw an error, however, I check the application and everything is deducted from my checking account. I request contact so that the money is replenished now.
— Felipe ✨ (@queondafelo) October 6, 2022
Little friends, don’t pay with the Falabella bank cards, they will reject the transaction but after a while they are charged the same as the account ????
— Caro Shelby ⚫⚪ (@Cariiwiis_) October 6, 2022
Even other clients denounced that, having made several payment attempts, In their accounts, the charges multiplied by the number of attempts they made appeared, giving way to double and even triple chargeseven though the cards were rejected by the payment terminal.
I paid twice with your card and came out again, I had to pay with the rut account, when I realize that they charged me the same both times, what happens with your system? The most expensive gas balloon in history pic.twitter.com/wtsgdO45aO
– Eastern Flowers (@fernanflowerss) October 6, 2022
What happens in this case? I also paid 3 times and 3 times I was rejected in the machine but the discount was made the same
— Felipe Andr3s (@F3lipe14) October 6, 2022
“transient intermittency”
Through a statement, Falabella Bank recognized that during the afternoon “a transient intermittency was generated in our systemswhich in some cases produced duplicities in card payments”
The entity stated that incident was overcome and that is reviewing the cases of clients “who were affected by this situation to reverse the charge as soon as possible.”
“We ask them We apologize for any inconvenience this episode may have caused our customers. y We are at your disposal for inquiries via WhatsApp through +56 2 2390 6000″, closed the bank.