Administrative fines of a total of 790,000 euros were imposed on three Loan and Credit Claims Management Companies by the Ministry of Development for violation of the Legislation.
Specifically:
A. Fines totaling 330,000 euros to doValue Greece AED.A.D.P., in application of paragraph 1 of article 10 of Law 3758/2009, on informing debtors about overdue claims because:
1. Outsource to debtor reporting companies the notification of borrowers about their overdue debt that had already been paid,
2. Assigned debtor reporting companies to notify borrowers of their overdue debt while the debtors had filed for bankruptcy which had been accepted by the court,
3. Informed borrowers about the existence of an overdue debt, in cases where either the borrower had duly paid the loan installments or had been subject to the beneficial provisions of Law 3869/2010 by complying with the judicial regulation.
B. A fine of 280,000 euros to Cepal Hellas AED.A.D.P., in application of article 13a of Law 2251/1994, for unfair commercial practices against borrowers in the context of the management of claims from loans and credits for:
1. Unjustified delay in checking the authorization of the legal representatives of the debtors and the process of finding a solution to settle their debt.
2. Unjustified delay in the processing of borrowers’ requests concerning the examination of a request for settlement of their debt and issuance of a certificate of the balance of the debt.
3. Difficulty in communicating between borrowers and the company in the context of managing their debts.
C. A fine of 180,000 euros to INTRUM HELLAS S.A.E.D.A.D.P., pursuant to Article 13a of Law 2251/1994, for unfair commercial practices against borrowers in the context of the management of claims from loans and credits for:
1. Improper information about the balance of the borrower’s debts for the purpose of full repayment on his part, as well as an unjustified delay in responding to his request regarding the issuance of a certificate of repayment of his loan obligations.
2. Unjustified delay in the implementation of the borrower’s request for offsetting of an amount that had been deposited by mistake.
3. Unjustified delay in responding to the borrower’s request regarding the sending of the balance of the loan included in Law 3869/2010.
The Ministry of Development carries out intensive checks to ensure compliance with the legislation that regulates the operation of collection companies, and behavior that violates it is not acceptable.
From September 2023 until today, fines totaling 1,520,000 euros have been imposed.
According to the protothema, the Minister of Development, Kostas Skrekas, said: “The Government proves in practice that it stands against unfair practices, which hurt, offend the citizen and explicitly violate the legislation that regulates the operation of companies. We will continue to do this with determination and persistence, intensifying controls and examining the relevant complaints.”
*The consumer public can be informed about matters concerning consumer protection on line 1520 as well as submit complaints about violations of consumer legislation at the e-mail address.
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