2023-09-23 13:30:34
Shopping online has many advantages, such as finding products that cannot be found in local stores and saving time when shopping. However, upon receipt of the package, no one is safe from an unpleasant surprise or a problem. Fortunately, reshipping processes are simplified and, thanks to tracking, you can ensure delivery to the recipient.
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Why return a package after receipt? According to Statitas, the parcel return rate stood at 39% in France between 2021 and 2022. The reasons vary depending on the situation but very often parcels are returned because they are damaged, defective or do not correspond to the size (for clothing and fashion accessories). Sometimes consumers return a package because it was delivered too late. We are thinking in particular of pivotal commercial periods such as the end-of-year holidays, Valentine’s Day or departure before the summer vacation.
Proper management of package returns is essential for online businesses. Without this, managers of non-physical stores would lose the trust of their customers, leading to a drop in turnover. To remedy this problem of late delivery, more and more online merchants are choosing to use a package tracker, an online device for international parcel tracking to allow their customers to know the progress of delivery.
This tool works for shipments as well as returns. Consumers therefore have the possibility of ensuring the correct delivery of a return package in order to obtain a refund or exchange as quickly as possible.
To do this, you should select an international parcel tracker that supports a large number of carriers. A service that is all the more practical if you are used to ordering from foreign e-commerce stores and the sites of international carriers lack clarity or are not translated into French.
Returning a package is a very common and very simple procedure. In most cases, it is enough to print a return label (provided by the merchant or obtained after filling out a return form) then stick it on the package to be sent. Depending on the brands and sales policy, returns are free or paid, subject to a flat rate for shipping costs. This detail is indicated in the general conditions of sale of the e-commerce platform.
In order to make a return in the best conditions, do not forget to consult the return conditions and deadlines. You can also centralize all evidence of delays or problems (such as photos, screenshots of emails indicating the estimated delivery date and the delivery note if you have one). Some platforms indeed require supporting documents to initiate reimbursement.
You must then drop off the package at the post office, at the collection point closest to you or directly in your mailbox. The type of deposit depends on the carrier but rest assured, all information will be transmitted within the process reshipment from the seller.
At the time of sending, you will receive a number tracking which will allow you to know the delivery status and guarantee delivery to the correct recipient.
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