In-store and delivery food prices Different restaurants… “I don’t have anything left for the high delivery fee”

According to Consumer Agency survey, 58% of restaurants have different food prices
Delivery app order price 10% higher than store price
Self-employment solidarity complains about “too expensive fees, etc.”

The Korea Consumer Agency compared in-store prices and delivery app prices for 1,061 menus at 34 restaurants on the 21st. As a result, 541 menus from 20 restaurants, which accounted for 58.8%, had different prices from store prices and delivery apps. 529 cases, or 98%, were cases in which delivery apps were more expensive. The average price (6,702 won) when ordering from a delivery app was 10.2% (621 won) higher than the average store sales price (6,081 won). Thirteen out of 20 did not inform that the price of the store and the delivery app are different. Among consumers, public opinion of opposition increased, saying, “The burden of using the delivery app is secretly passed on to consumers.”

The self-employed also have something to say. The Self-Employed Solidarity released a statement on the 23rd and said, “I want to emphasize that it is not an act to deceive consumers in order to earn high profits.” result,” he said.

He said, “Even if the delivery app menu price is raised, the profit that the self-employed earns through the delivery app is lower than that of selling at the store due to commissions and delivery fees.” The result of the move to secure a minimum margin (revenue) by raising the price of is the fundamental cause of the results of the Korea Consumer Agency’s investigation.” The self-employed association plans to apply for mediation to the Fair Trade Commission regarding the issue of excessive delivery fees.

Meanwhile, the Korea Consumer Agency plans to request delivery app operators to supplement the system so that the prices of stores and delivery apps are different from each other so that relevant content is displayed in the delivery apps. At the same time, as high delivery app fees and delivery costs have caused this situation, we plan to recommend that delivery app operators come up with a win-win cooperation plan by adjusting fees and delivery costs.