2023-08-25 10:16:10
The campaign emphasizes the importance of customer protection policies, laws and systems as a pivotal element for the success of the maritime sector
The campaign includes awareness and educational efforts and a series of virtual workshops
Dubai United Arab Emirates: The Dubai Maritime Authority of the Ports, Customs and Free Zone Corporation launched today the “Know Your Rights” campaign with the aim of introducing the rights of merchants and beneficiary owners of goods in the maritime sector, which is one of the most important economic drivers in Dubai.
The Dubai Maritime Authority is the government entity responsible for regulating, coordinating and supervising all aspects of the maritime sector in Dubai, and it focuses its efforts on ensuring the provision of the best services to customers at the sector level. The “Know Your Rights” campaign for customers in the maritime sector is an extension of the Dubai Maritime Authority’s commitment to customers, and will continue over the coming months.
Sheikh Dr. Saeed bin Ahmed Al Maktoum, Executive Director of the Dubai Maritime Authority, said: “We aim, through this new campaign to protect the rights of dealers in the maritime sector, to emphasize the rights of merchants and cargo owners, and remind them of their entitlements and the protection provided to them by the world-class Dubai maritime system.” “.
As part of the Dubai Maritime Authority’s proactive efforts, its new campaign efforts will not stop at informing customers of their rights, but rather will raise awareness of the platforms available to them to report any complaints or challenges they have, and provide all means to enhance communication between the authority regulating the maritime sector and the concerned parties.
In the coming months, the Dubai Maritime Authority will communicate directly with the beneficiary owners of goods to inform them of their rights, in addition to hosting a series of virtual workshops to inform the beneficiary owners of goods and provide them with adequate explanations and clarifications about their entitlements.
Sheikh Al Maktoum concluded: “Providing accurate and adequate information to the merchants and beneficiary owners of goods enables them to make informed decisions that suit their interests. This campaign stems from our belief in the Dubai Maritime Authority in the role of the importance of policies, laws and systems to protect customers as solid foundations for building successful businesses. When we strengthen With the trust of our customers, we are paving the way for further growth and leadership in the maritime sector in Dubai.”
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About Dubai Maritime Authority
The Dubai Maritime Authority is the government agency responsible for regulating, coordinating and supervising all aspects related to the maritime sector in Dubai. The authority aims to build effective strategic partnerships with the concerned government agencies, private companies and partners in line with its vision to establish a safe and vital marine sector and stimulate growth paths and economic sustainability in the emirate.
And after the issuance of Law No. (3) of 2023 regarding the Dubai Maritime Authority, the authority’s powers now cover the maritime sector’s operations throughout the emirate’s area. Including free zones, special development zones, and the Dubai International Financial Center, with broader powers to regulate the sector and monitor maritime safety in the emirate.
About the maritime sector of Dubai
Dubai is a global hub for shipping and maritime logistics, and is the first city in the region to be ranked in the top five globally in the International Shipping Center Development Index (ISCD), beating out Rotterdam, Hamburg, Athens, New York, New Jersey and Tokyo. Dubai is also ranked 13th among the best maritime business centers in the world.
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