2023-10-15 23:48:45
A man from Mainland China purchased a car on an online shopping platform and received a stuffed white goose a few days later. (Picture/reproduced from Xiaoxiang Morning News)
A man surnamed Zhang from Lianyungang City, Jiangsu Province, mainland China, spent 2,799 yuan (the same below, approximately NT$12,000) on an online shopping platform on the 7th to buy a car. A few days later, he received a white goose stuffed animal and saw the seller empty it out. The product page disappeared, and because he was dissatisfied with the official customer service’s attitude in handling complaints, he had to call the complaint hotline “12315 hotline” and informed the local media about the matter. On the 13th, he received a promise from the platform to advance refund and compensation of RMB 100 (approximately 100 yuan). NT$445).
According to a report by the mainland media “Xiaoxiang Morning News”, Zhang Nan said that that day he spent 2,799 yuan (approximately NT$12,000) on an online store called “Dong Hui Maternity and Infant Specialty Store” on a well-known online shopping platform. Regarding the Ninebot Ninebot electric car, “I did not buy it from the official store, it was a third-party seller, because I found it was three to four hundred yuan cheaper than the official store (approximately NT$1,345 to NT$1,795).”
When the online shopping platform sent a shipping notice, Zhang Nan immediately received the express delivery message, and he couldn’t help but wonder, “The electric car is such a big item, why is it sent by express delivery instead of logistics?” Although he asked the seller at the moment, he did not receive a reply. , and later learned that the arriving goods were put into the express locker, I decided to record the entire pick-up process. It turned out that the seller only sent a bag of packages, and when I opened it, it turned out to be a white goose stuffed doll about 90 centimeters tall.
Suspecting that he had been defrauded, Zhang Nan immediately logged into the online shopping platform, only to find that the seller had already removed all the products. He contacted the official customer service to get a refund. After following the instructions and clicking “Confirm Receipt”, Zhang was repeatedly delayed. , “The goods (electric vehicles) were not received and the money was taken away. Let’s not talk about it for now.Refund one and pay three, my 2,799 yuan (approximately NT$12,000) will always be returned to me. “In desperation, he not only called the 12315 hotline, but also asked the local media for help.
Zhang Nan opened the order page (left) and found that all products were removed from the online store (right). (Picture/reproduced from Xiaoxiang Morning News)
Later, customer service pointed out that the buyer had been contacted for communication on the 12th and the matter was handed over to a senior specialist for handling. Follow-up actions can only be taken after the result of the complaint from the 12315 hotline is released. They emphasized that they will actively handle Zhang Nan’s complaint, “We I can understand the customer’s anxiety, and I will provide feedback again, and the staff will contact the customer again.”
As for Zhang Nan’s concerns, once you click “Confirm Receipt”, does that mean you can’t get a refund? Customer service explained that if the order status shows “Waiting for confirmation of receipt”, it means that the buyer’s payment is still on the platform, and when the order status shows “Complete”, it usually means that the payment has been made to the merchant, “but there is also a time limit for payment, which requires Check whether the money has entered the merchant’s backend, which involves operational management.”
Zhang Nan revealed that he received the latest response from the online shopping platform on the afternoon of the 13th. The other party promised to advance the refund and compensate 100 yuan (approximately NT$445).
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