Modeling business processes with BPM: Complete file

2023-09-15 22:00:00

Bibliography

Guide to process management – BPM CBOK® V4 – AFNOR, Editions 2021

Fundamentals of Business Process Management – SPRINGER Second Edition – 2018

APQC Process Classification Framework (PCF)®

Supply Chain Operations Reference Model (SCOR) – Association for Supply Chain Management

BPMN Quick Guide

Reference standards

NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition

NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition

FD X50-176 – Management tools. Process management, August 2017 edition

Abbreviations and acronyms

BPM : business process managementCBOK: common body of knowledge

Glossary

Process

A set of correlated or interacting activities that use inputs to produce an intended outcome (cf. ISO 9000).

Business process (business process)

Set of events, activities and decisions involving actors and using resources to provide a result of recognized value for at least one customer (BPM community consensus).

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