Normally, if your flight is cancelled, you are notified by Ryanair. Check your emails carefully. “People whose flight is canceled on January 7 or 8 have been notified on December 23., says Julie Frère, spokesperson for Test Achats who had contact with Ryanair. “And people whose flight is canceled on January 30, 31 and 1 should normally have received the information last night (December 28, editor’s note) at the latest. So it would appear that if you haven’t received a cancellation email, you can assume your flight is on hold.”
You can also go directly to on this page of the Ryanair website to check for yourself whether your flight is still scheduled or not.
Alternative flight or refund
If your flight is canceled from Belgium, there is no point in going to the airport. Ryanair must offer you an alternative flight or a refund for your ticket. It’s up to you to choose one or the other.
If you are abroad and it is the return flight to Belgium, it’s the same: alternative or refund. Also keep all hotel, food or taxi tickets… You can be reimbursed by the company on condition that you prove these expenses.
Compensation
In addition to the refund or the offered alternative, you can claim compensation for the cancellation of the flight. Two conditions: that the flight has been canceled less than two weeks before the departure date and that it is not a case of force majeure. The strike is not one. You are therefore also entitled to additional compensation. She goes from 250 to 600 euros per passenger depending on the distance that was to be covered by the flight.
To obtain them, the traveler must submit a claim for compensation via a form.
The European Consumer Center can also help travelers faced with these procedures. Finally, Test Achats provides a lot of information and can be reached on 0800 29.510.