A distribution giant announced this morning that it will offer an electronic version of the traditional paper receipt. At first, customers will have a choice. According to Delhaize, if all customers switch to it, it will save 162 tons of paper and 148 tons of CO2.
The other retail brands have not yet announced that they will gradually phase out the paper ticket, but the majority use recycled paper.
No more risk of losing the ticket
Colruyt, for example, prints 98 million tickets every year. For 2 years, the chain has been using electronic tickets for online shopping. Once an order has been placed on “Collect and Go”, the 210 collection points only issue electronic tickets.
Lidl is in full reflection. The long-term objective, the customer could, at his request, only receive a digital ticket via the mobile application.
Shops, for example clothing, already offer an electronic ticket sent by email to their customers… with some success. One of the great advantages raised: there is almost no risk of losing the proof of purchase. Virginie, manager of an underwear store in Liège confirms this: “It’s much easier for customers and for us, especially to view purchase history”.