2023-07-20 09:42:00
The facts took place last year. While she put fuel for twenty euros in her vehicle, Natjana was debited from… 377 euros! “The prices at the pump are becoming unaffordable, but apparently the stations and the banks deem it necessary, when you fill up for 20 euros, to debit 377 euros from your account”, laments the Belgian in the columns of HBVL.
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“After that, I went shopping at the supermarket. When I wanted to pay with my card at checkout, I received the message ‘insufficient balance’. But it wasn’t possible because I had just saved up for a weekend with the children,” says Natjana.
By consulting her banking application, the mother immediately noticed that 377 euros had been debited from her at the gas station. “At the gas station, I was told that I would get my money back one day. But when ? “Laments Natjana. “Beobank customer service told me it might take four weeks. That’s when I started getting upset. My weekend fell apart. How do I explain this to my children? “, she adds.
“Reserving a deposit when using the card at a terminal outside a petrol station is a common ritual throughout Europe,” Febelfin explains to our colleagues. “The amount depends on the money available in your account and is a maximum of 375 euros. It is the oil company that determines the amount,” the company adds.
When such an amount is debited at the pump, it is generally reimbursed immediately, or quite quickly. It usually takes a few minutes and the customer doesn’t even notice it. “Due to a technical error, processing the actual amount took a bit longer in this particular case,” Beobank says. So bad luck for Natjana, who ended up being reimbursed.
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