When I go to a hotel, I just want to relax my body and mind. However, a citizen recently shared their stay experience online, saying that they spent more than $4,000 to book a sea view suite at Harbour Grand Hong Kong Island, but the room was covered with dust and stains, and said the hotel There is a problem with the handling method, which has also caused heated discussions among netizens. The reporter of “Food and Fun Fly” made an inquiry to the hotel about the incident.
Laundry $4,000 to book a suite for birthday, Hong Kong people accuse the hotel of handling it
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Recently, some netizens shared their unpleasant experiences when they stayed at Harbour Grand Hong Kong in the Facebook group “Hong Kong Staycation Hotel Offers Check-in Report Sharing Valley”!
The victim’s post stated that he spent more than $4,000 on the official website to book a one-night staycation package for the “VIP Floor Ocean View Suite”, intending to celebrate his girlfriend’s birthday happily. As a result, when the two checked in on September 17, they entered the room as soon as possible. It was found that the room was full of dust, the paint peeled off and scratched on the walls, and the seat placed at the foot of the bed was more stained and moldy. In addition, my girlfriend had a sensitive nose, so she could not accept the room condition. Report the incident to hotel staff. Later, although the hotel was arranged to change the room, the same situation still exists in the new room.
Regarding the current situation, the hotel staff just kept repeating to the victim that they would do deep cleaning again, but after 3 hours of disturbance, the situation in the room has not improved. The victim angrily pointed out that two hotel managers were finally dispatched to deal with it, but the response was still quite official : “If you keep talking, you need to ask the room department, the cleaning department, etc., and keep shooting waves. It’s really a fire dude.”
The victim had been disturbed for a long time, but there was still no actual solution and compensation plan. After seeing the situation, he asked if he could refund the money. The hotel refused, but his attitude was also quite impatient. As a result, the victim finally chose to check out immediately and choose another one. Hotel to continue the journey. Regarding the experience of this stay, the victim described it as an extremely poor experience, so he posted the relevant experience and photos in the group and asked netizens for their opinions.
The victim revealed to reporters that on the night of the check-out, the hotel actually called the victim again to inquire whether the room needed to send a birthday cake to the room, suspecting that the hotel did not check out for them at all. The victim’s girlfriend also reported to the hotel manager that day, hoping that the hotel could give a reasonable explanation and response to the hotel room cleaning procedures the next day, but she has not received any notice from the hotel.
The incident attracted the attention of some netizens in the group. Many netizens pointed out that such a sanitary condition is too exaggerated, and some netizens estimated that this type of room may not have been rented out for a long time, so the lack of cleaning has caused many problems in the room. There are also netizens who believe that the core of the problem is hotel hygiene, not refunds: “If there is dust, it is dust, and if it is dirty, it is dirty. If it is not about compensation, there will be no problem.”
The reporter asked the victim for details, saying that the incident had been reported to the Consumer Council, and a letter had been sent to the hotel group, hoping to get an explanation from the hotel, but the incident is still in the process of being processed. Good Food Fun Fly has inquired about the relevant incident from the hotel on the 20th (Wednesday), but has not received any reply as of the deadline. The victim finally received a full refund from the hotel on the 23rd (Friday): “The biggest person in the Qudi Group will give back to me.”