Customer Complaints and Legal Rights at Haidilao Hotpot Restaurants: What You Need to Know

2023-12-05 06:28:02

(Image/photo taken from Facebook/HaidilaoTaiwan)

In Guangzhou, Guangdong Province, mainland China, a customer recently claimed to have a “receipt” (receipt details) while dining at a Haidilao hotpot restaurant, but it was eventually discovered that Aoke accidentally threw it in. Now there is another woman. She posted a complaint on the Internet that she accidentally forgot two diamond rings on the table while dining at Haidilao in Shanghai. When she returned to the store to look for them, she was told that “the ring had been thrown away by the waiter as trash.” She was so angry that she called the police.

according to“Jimu News”According to reports, the woman claimed that she was getting a manicure at Haidilao’s Shanghai Chongming Wanda Plaza store, and at the request of the staff, she took off the two rings on her hand and put them into a special plastic bag provided by Haidilao. Afterwards, she went to the restaurant to dine and put the plastic bag on the table, forgetting to take it with her when she left. When she thought of returning to the store to look for the ring, she was told by the waiter that it was “thrown away in the trash.” The person claimed that the police had been called.

Staff at Shanghai Chongming Wanda Plaza store also stated yesterday (4th) that the company will have dedicated personnel to contact and communicate with the parties involved in the incident and handle it properly. The matter will then be reported to the store manager.

But does Haidilao really need to be held responsible for losing the diamond ring? Yi Xu, a partner at Hunan Jinzhou Law Firm, also explained that when Haidilao provides manicure services, it requires women to take off their rings and put them in a special bag. Therefore, Haidilao actually does have the responsibility to properly take care of the customer’s belongings. . Therefore, the woman has the right to ask Haidilao to compensate her for the ring.

Of course, the specific situation requires further investigation and confirmation. However, if the situation is true, women can protect their rights through legal channels.

As soon as the report came out, many netizens also pointed out, “I have seen at least 10 reports of Haidilao being asked for compensation, so it should withdraw its manicure services.” Some netizens believe that the woman who lost the ring is also jointly and severally responsible, “Why not Put it in your pocket? Is it because the diamond ring is too big to fit in your pocket?” “You should keep your valuables safe.”

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