the boss of Doctolib opposed to the obligatory bank card imprint before the appointment

2024-04-10 09:09:29

Basically, Doctolib is in favor of the implementation of a “rabbit tax” of 5 euros, which the Prime Minister, Gabriel Attal, called for on Saturday in order to limit unfulfilled medical appointments. But, concretely, how can we make the at-fault patient pay this amount? For the executive, the penalty should be retained using the bank card imprint taken by the appointment platforms, and doctors will be able to apply it, or not. A solution to which Stanislas Niox-Chateau, president and CEO of Doctolib, opposes.

“We must not create a new administrative burden for caregivers and hinder access to care”judged Mr. Niox-Chateau, interviewed by France Inter, Wednesday April 10. “There are 15% of patients who are in a situation of illiteracy [qui n’ont pas Internet ou qui ne savent pas l’utiliser] and 5% who do not have a bank card. It is unthinkable to hinder access to care for them », further justified the boss of Doctolib.

Mr. Niox-Chateau also points out the problem of appointments which are not made online. According to him, it is up to Health Insurance to manage this “rabbit tax”, by deducting the 5 euros from the patient’s next appointment.

“At a time when medical time is particularly scarce”the establishment of a “rabbit tax” is before everything “a question of respect and accountability”, defended Catherine Vautrin at the end of the council of ministers on Wednesday. The Minister of Health also promised to find a solution ” as soon as possible “while recognizing that this measure was not “not easy” to establish.

Read also | Article reserved for our subscribers Rabbit tax: “Monetary incentives can prove counterproductive”

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“Accountability Mechanism”

Mr. Attal had already announced, during his general policy declaration, his desire to implement a “rabbit tax”. This financial sanction is part of a series of measures announced on Saturday to try to reduce medical deserts. According to Matignon, this is “respond to the major concerns of the French: access to doctors, the ability to find an appointment within acceptable time frames”. “We can no longer (…) allow [d’avoir des rendez-vous médicaux non honorés] »declared the Prime Minister, who wants the implementation of a “accountability mechanism”.

The government therefore wants that from January 1, 2025, on online appointment platforms, a financial penalty of 5 euros will be imposed on the patient who does not show up and who does not notify less than twenty-four hours before.

According to the order of doctors and certain unions, such as the French Union for Free Medicine, the cost of these “rabbits” is estimated at 27 million lost consultations each year – an estimate which is not statistically robust, due to lack of exhaustive study of health professionals or statistical study carried out on a representative sample of French practitioners.

Read also | “Rabbit tax”: are there really 27 million unfulfilled medical appointments in France each year?

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