The conflict management toolbox (Dunod “BàO La Boîte àTools”, 2022)

Page 1 to 9: Start Pages | Page 3: You too, have the reflex. Toolbox | Page 5: Acknowledgments | Page 6 to 7: Jacques Salzer and Arnaud Stimec – Foreword | Page 10 to 11: Jacques Salzer and Arnaud Stimec – Presentation | Page 12 to 15: Jacques Salzer and Arnaud Stimec – Tool 1. Entering into a dispute: the IPDC map | Page 16 to 17: Jacques Salzer and Arnaud Stimec – Tool 2. The less and the more of the conflict | Page 18 to 19: Jacques Salzer and Arnaud Stimec – Tool 3. Warning signs | Page 20 to 23: Jacques Salzer and Arnaud Stimec – Tool 4. Differences in perception | Page 24 to 25: Jacques Salzer and Arnaud Stimec – Tool 5. The narrative of the process: the punctuation of each | Page 26 to 27: Jacques Salzer and Arnaud Stimec – Presentation | Page 28 to 29: Jacques Salzer and Arnaud Stimec – Tool 6. The “Why?” » | Page 30 to 31: Jacques Salzer and Arnaud Stimec – Tool 7. Map of three dimensions: effects on performance | Page 32 to 33: Jacques Salzer and Arnaud Stimec – Tool 8. Map of the eleven causes | Page 34 to 35: Jacques Salzer and Arnaud Stimec – Tool 9. Technical causes (ways of doing things, methods, etc.) | Page 36 to 37: Jacques Salzer and Arnaud Stimec – Tool 10. Causes linked to the “old” | Page 38 to 41: Jacques Salzer and Arnaud Stimec – Tool 11. Causes linked to harm to the person and/or the relationship | Page 42 to 43: Jacques Salzer and Arnaud Stimec – Tool 12. Economic and financial causes | Page 44 to 45: Jacques Salzer and Arnaud Stimec – Tool 13. Symbolic causes: conflict for example | Page 46 to 47: Jacques Salzer and Arnaud Stimec – Tool 14. The emotions involved | Page 48 to 49: Jacques Salzer and Arnaud Stimec – Tool 15. Weaknesses and strengths involved | Page 50 to 51: Jacques Salzer and Arnaud Stimec – Tool 16. Causes linked to the institution: law, rule, contract, power | Page 52 to 53: Jacques Salzer and Arnaud Stimec – Tool 17. Causes linked to beliefs and cultures | Page 54 to 55: Jacques Salzer and Arnaud Stimec – Tool 18. The information in question | Page 56 to 59: Jacques Salzer and Arnaud Stimec – Tool 19. The interpretations in question | Page 60 to 61: Jacques Salzer and Arnaud Stimec – Presentation | Page 62 to 65: Jacques Salzer and Arnaud Stimec – Tool 20. Climbing | Page 66 to 67: Jacques Salzer and Arnaud Stimec – Tool 21. External fuels: scarcity, urgency, importance, stigma… | Page 68 to 69: Jacques Salzer and Arnaud Stimec – Tool 22. TOP | Page 70 to 71: Jacques Salzer and Arnaud Stimec – Tool 23. Internal fuels: anger, revolt, revenge | Page 72 to 73: Jacques Salzer and Arnaud Stimec – Tool 24. Internal fuels: desire, envy, jealousy | Page 74 to 75: Jacques Salzer and Arnaud Stimec – Tool 25. Internal fuels: fear, social paranoia | Page 76 to 79: Jacques Salzer and Arnaud Stimec – Tool 26. The fuels of any misunderstanding | Page 80 to 81: Jacques Salzer and Arnaud Stimec – Presentation | Page 82 to 83: Jacques Salzer and Arnaud Stimec – Tool 27. Map of actors: from EGOS to IGOS | Page 84 to 85: Jacques Salzer and Arnaud Stimec – Tool 28. Internal conflict within an individual | Page 86 to 87: Jacques Salzer and Arnaud Stimec – Tool 29. The individual influenced by the group, the organization, the system | Page 88 to 89: Jacques Salzer and Arnaud Stimec – Tool 30. The individual creator of the group, the organization, the system | Page 90 to 93: Jacques Salzer and Arnaud Stimec – Tool 31. The map of the individual’s margins of action in the system | Page 94 to 95: Jacques Salzer and Arnaud Stimec – Tool 32. The temptation of the scapegoat | Page 96 to 97: Jacques Salzer and Arnaud Stimec – Presentation | Page 98 to 101: Jacques Salzer and Arnaud Stimec – Tool 33. The trap of dialogue in alternating monologues | Page 102 to 103: Jacques Salzer and Arnaud Stimec – Tool 34. The vicious circle of prerequisites | Page 104 to 105: Jacques Salzer and Arnaud Stimec – Tool 35. The conflict of loyalty | Page 106 to 107: Jacques Salzer and Arnaud Stimec – Tool 36. The conflict acting behind the apparent conflict | Page 108 to 109: Jacques Salzer and Arnaud Stimec – Tool 37. The “ask more to get less” map | Page 110 to 113: Jacques Salzer and Arnaud Stimec – Tool 38. The unsaid and the secret | Page 114 to 115: Jacques Salzer and Arnaud Stimec – Tool 39. Map of the I and power games | Page 116 to 117: Jacques Salzer and Arnaud Stimec – Presentation | Page 118 to 119: Jacques Salzer and Arnaud Stimec – Tool 40. Trust/mistrust: C/M | Page 120 to 121: Jacques Salzer and Arnaud Stimec – Tool 41. Good/bad faith: BF/MF | Page 122 to 125: Jacques Salzer and Arnaud Stimec – Tool 42. The map of constraints | Page 126 to 129: Jacques Salzer and Arnaud Stimec – Tool 43. Map of different personalities | Page 130 to 131: Jacques Salzer and Arnaud Stimec – Tool 44. Map of difficult personalities | Page 132 to 133: Jacques Salzer and Arnaud Stimec – Presentation | Page 134 to 137: Jacques Salzer and Arnaud Stimec – Tool 45. Ripening | Page 138 to 139: Jacques Salzer and Arnaud Stimec – Tool 46. Agreement on disagreement | Page 140 to 141: Jacques Salzer and Arnaud Stimec – Tool 47. Map of points to be addressed: in what order? | Page 142 to 143: Jacques Salzer and Arnaud Stimec – Tool 48. Developing a diagnosis, planning an approach | Page 144 to 145: Jacques Salzer and Arnaud Stimec – Tool 49. Preparation | Page 146 to 147: Jacques Salzer and Arnaud Stimec – Tool 50. The best alternative solution | Page 148 to 149: Jacques Salzer and Arnaud Stimec – Tool 51. Recourse to trusted third parties. Which ? | Page 150 to 151: Jacques Salzer and Arnaud Stimec – Presentation | Page 152 to 153: Jacques Salzer and Arnaud Stimec – Tool 52. Assertiveness in the face of conflict | Page 154 to 155: Jacques Salzer and Arnaud Stimec – Tool 53. How to hear? | Page 156 to 159: Jacques Salzer and Arnaud Stimec – Tool 54. Knowing how to say one’s share of responsibility | Page 160 to 161: Jacques Salzer and Arnaud Stimec – Tool 55. Knowing how to explain your no | Page 162 to 163: Jacques Salzer and Arnaud Stimec – Tool 56. Knowing how to explain your yes | Page 164 to 165: Jacques Salzer and Arnaud Stimec – Tool 57. Knowing how to talk to one another as if talking to friends | Page 166 to 167: Jacques Salzer and Arnaud Stimec – Tool 58. Knowing how to talk to each other in collective disputes | Page 168 to 169: Jacques Salzer and Arnaud Stimec – Presentation | Page 170 to 171: Jacques Salzer and Arnaud Stimec – Tool 59. The map of equity and values: what equity? | Page 172 to 173: Jacques Salzer and Arnaud Stimec – Tool 60. Creativity applied to conflict | Page 174 to 177: Jacques Salzer and Arnaud Stimec – Tool 61. Map of standard adjustable solutions | Page 178 to 181: Jacques Salzer and Arnaud Stimec – Tool 62. Unexpected solutions of full satisfaction for all | Page 182 to 183: Jacques Salzer and Arnaud Stimec – Tool 63. The qualities of a good match | Page 184 to 185: Jacques Salzer and Arnaud Stimec – Tool 64. A classification of outcomes between the best and the worst | Page 186 to 187: Jacques Salzer and Arnaud Stimec – Tool 65. The memory of the conflict | Page 188 to 189: Jacques Salzer and Arnaud Stimec – Tool 66. The conflict of the future | Page 190: Abbreviations | Page 191: Bibliography | Page 192: Ending pages.