With his wife, Francis, a French retiree, decided to equip his pavilion with a heat pump when his gas boiler broke down in October 2021. He contacted a Lille company which had already intervened in the district . The bill amounts to nearly 17,000 euros, including 14,700 euros in subsidies, write our colleagues from La Voix du Nord.
But just over a year later, the heat pump broke down, and repeatedly. Bad news for Francis, the material indicated on the estimate of the convenience stores and the invoice is not the same as that which was posed. Result ? No warranty.
And even worse: the couple from Étaplois must repay an energy bonus. Your Eco Works, responsible for paying the aid of €4,500, asks them for reimbursement. “They accuse us of making a false statement. But we are there for nothing. It was not us who filled out the papers,” laments the retiree.