The General Customs of the Republic of Cuba has been identified on several occasions as the main obstacle in the processing and delivery of packages on the island.
The head of operations of Cubapack, one of the companies that manages international parcel delivery in Cuba, mentioned more than a year ago on Cuban television that the main problem in the delivery of shipments is not the storage capacity, but the delay in release of the merchandise by Customs.
Along these lines, it is common for Correos de Cuba, one of the main parcel companies in the country, to refer the responsibility to customers who complain, directing them to the Customs channels. This generates confusion and frustration among users, who do not know who to turn to for information about their shipments.
Customs recently shared a message in which it maintains that “customs and freight forwarding agencies are responsible for processing shipments from their arrival in the country until their delivery to the recipient.”
In addition, they ensure that they “have the information and the means to know in real time what processing phase your shipment is in.”
However, the reality is that the doubts of senders and beneficiaries in Cuba are rarely resolved. Excuses for inefficiency vary: from increased demand and limited operating capacity to lack of fuel.
SHIPMENTS TO CUBA: A PROBLEM WITHOUT SOLUTION
In recent days, Correos de Cuba answered to a client that delays in the delivery of shipments to their recipients have their fundamental causes in “objective factors associated with energy impacts and fuel limitations.”
But complaints about the processing of shipments to Cuba are not new nor are they directly related to these objective elements.
After the health crisis, the leaders of several freight forwarders were changed and some “bottlenecks” were eliminated, but problems persist. While agencies outside and inside Cuba continue to line their pockets, senders and beneficiaries continue to wait to receive the service for which they paid.
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