2023-09-17 14:54:05
The aircraft, an Airbus A330 registered OO-SFF, should have taken off from Kinshasa-N’Djili with around 230 passengers, but damage forced it to postpone departure twice already.
“Following the second cancellation, there was some unrest at Kinshasa airport,” confirmed an airline spokesperson. Security personnel intervened when around ten passengers wanted to go down on the tarmac in protest.
Images of disgruntled passengers complaining of “two days of delay, without information” for a broken down plane are circulating on social networks.
“They treat us like dogs,” said one passenger.
Brussels Airlines apologizes for these inconveniences, while emphasizing that the safety of passengers and crew remains a priority. “All our teams are doing their best to get passengers to their destinations as quickly as possible.” Passengers were offered hotel nights. Other Brussels Airlines flights to and from Kinshasa went smoothly.
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