2023-10-17 14:00:00
Johnny Bacigalupo and Rob Hussey claim their £60,000 electric car stopped working during extreme weather last week in Scotland. For the repairs, the couple must now pay £17,374, or almost 20,000 euros!
The couple, from Edinburgh, Scotland, went out to dinner last Saturday and arrived at their destination without issue. However, when they tried to leave the restaurant after their meal, they found that their car would not start. They claim they waited nearly five hours for Tesla roadside assistance and have not seen their luxury car since it was taken away.
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“I can’t believe it, it’s absolutely scandalous,” Johnny told the Mirror. “After complaints from me, we received a call at 5:30 p.m. on Wednesday that the battery was damaged due to water ingress and unfortunately this was not covered under the company’s 8 year warranty. battery, and that the repair would cost around £17,500. Should I accept? I was stunned and couldn’t really find my words. »
Although it was ultimately proven that weather conditions were indeed responsible for the problem, Tesla claimed that it was not up to the company to pay under the warranty, under the pretext that weather alerts had been issued beforehand. “If I had known the customer service would be this bad, I’m not sure I would have bothered buying the car,” he concluded.
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#absolutely #scandalous