Title Resources Group appointed Robert Greenbaum as executive vice president to lead customer experience operations, as reported on Oct. 19. The move brings over 30 years of mortgage marketing and sales strategy to the title insurance underwriter.
Executive Oversight of TRG Strategy
- Robert Greenbaum joins Title Resources Group with three decades of experience spanning Fannie Mae, Mr. Cooper, and AAFMAA Mortgage Services.
- The appointment follows the September hiring of chief technology officer Brian Ruzycki.
- Both executive additions support CEO Kevin Wall, who took leadership in July 2025.
Greenbaum Takes Over Customer Experience Operations
Robert Greenbaum steps into the newly emphasized executive role after serving as chief marketing officer for AAFMAA Mortgage Services. His background includes executive positions at Folio Investing, Fannie Mae, Mr. Cooper, and NationsCredit. Throughout his career, he has focused on customer acquisition, digital strategy, branding, and building sales organizations.
TRG chief executive Kevin Wall noted the strategic value of the appointment. “Rob brings extensive experience connecting sales, marketing, technology, and customer insights to create meaningful customer experiences,” Wall stated. Greenbaum holds a Bachelor of Science in Applied Economics and Business Management from Cornell University.
Building Out the Executive Team Under Wall
This leadership addition follows several structural changes implemented since Wall assumed the CEO role in July 2025. In September 2026, the company brought in Brian Ruzycki from MAXEX to serve as its first chief technology officer. Together, these moves pair system upgrades with targeted relationship management for independent agents.
| Executive | Role | Previous Organization | Appointment Date |
|---|---|---|---|
| Kevin Wall | Chief Executive Officer | July 2025 | |
| Brian Ruzycki | Chief Technology Officer | MAXEX | September |
| Robert Greenbaum | EVP, Customer Experience | AAFMAA Mortgage Services | October |
Network Partnerships and Market Reach
Title Resources Group provides underwriting services through independent title insurance agents and affiliate partners. Its network includes major industry participants such as Anywhere Real Estate, HomeServices of America, Lennar, and Opendoor Technologies. Greenbaum’s remit centers on deepening relationships across this agent and lender network.
“I’m excited to join TRG and look forward to developing strategies that connect more customers with the value and expertise TRG provides,” Greenbaum said.
Disclaimer: The information provided in this article is for educational and informational purposes only and does not constitute financial advice.
