Users on social networks have filed various complaints since last Wednesday for failures in the security systems. Davivienda and Bancolombia, arguing that it has become a repetitive behavior just on the day that people receive their payroll and expect to go to collect it.
In addition, yesterday, many users also complained of failures in DaviPlata for more than a day, to which the application replied via Twitter, a day later that they could use the application without problem.
There have been so many tweets from users that “Davivienda” and “Bancolombia” are already among the Twitter trends. Well, users not only report failures in mobile applications, but also in ATMs.
Sirs @SFCsupervisor What about surveillance of banks? @davivienda @bancolombia fallen all day What happens to our money all this time? We need to make use of our money and we can’t, so what are the handling fees paid for?
— Sharon (@sharonccoba) December 1, 2022
— Moraima Ricaurte (@MoryRicaurte) November 26, 2022
In addition, they have made it known that they do not receive a response from the entities and that when they contact Davivienda by direct message, it sends the following automatic message, “we indicate that our system still shows intermittencies to validate your information. Kindly We ask to write to us later. We extend our apologies again.”
For now, the entities have not ruled on the matter and continue to present failures that have prevented bank customers from making their withdrawals and transfers through the Davivienda system.