One fine day in July, around 6 p.m., Tejo, from Beringen, receives a call from his bank. His interlocutor asks him for access to his account because “weird things are happening”. The 78-year-old Belgian is puzzled. “I understand your point, but it’s very serious,” he was told on the phone.
He explains to HBVL
“I checked the number he gave me. It was definitely an Argenta number. When I called, the man on the phone said he needed to check my computer for a virus. It asked me to activate Anydesk”. A few minutes later, the caller tells him that nothing has been found. As a precaution, he immediately contacts CardStop and his bank.
Unfortunately, Tejo says that “I was told that I had answered in time. The next day they also confirmed to the Argenta branch that nothing had been taken from my account. But two days later I received an email from Argenta. 21,903 euros had disappeared”.
If in normal times it is very difficult to recover his money because the error comes from the imprudence of the customers, Argenta indicates that the case of the Belgian is different. The bank specifies that Tejo was reimbursed because “Argenta applies here the liability regime for unauthorized payment transactions of the Code of Economic Law. This liability regime also imposes obligations on the bank. For example, this regime provides that if unauthorized transactions have been carried out after the notification, Argenta will intervene in the loss”.